Scanner issues

Is your HP scanner not working? You may experience a range of scanner symptoms or error messages, such as:

• Computer can't communicate or connect to scanner
• Computer can't find HP Scan
• HP printer will not scan to computer or email
• Scan button not working
• Scanner keeps disconnecting or freezing
• Computer not found on scanner

Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.

Print and Scan Doctor

Download and run this app to automatically fix a wide range of printer-specific issues.

Requires Windows 7 or later

Virtual Assistant
Get guided help for offline printer issues from our automated virtual assistant. Get guided help for issues with Windows OS with our automated Virtual Assistant. Get guided help for battery issues with our automated Virtual Assistant. Get guided help for a slow computer from our automated Virtual Assistant. Get guided help for Bluetooth, wireless, or wired networking issues with our automated Virtual Assistant. Get guided help with an HP System Recovery from our automated Virtual Assistant. I can help you with sound issues, or any additional issues. Get guided help with low disk space or memory from our automated Virtual Assistant. Get guided help for ink quality issues from our automated Virtual Assistant. Get guided help for cartridge issues with our automated Virtual Assistant. Get guided help for cartridge issues with our automated Virtual Assistant. Get guided help for fax-related issues with our automated Virtual Assistant. Our automated Virtual Assistant can guide you through diagnosing and solving laptop and PC display issues. Get guided help for problems with accessories from our automated Virtual Assistant. Get guided help for printer issues from our automated virtual assistant. Get guided help for printer issues from our automated virtual assistant.
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